Refund Policy
Returns & Refund Policy
Last Updated: November 4, 2025
At NEKKIPOLI, we want every customer to shop with confidence. We take pride in the quality of our products and are committed to ensuring you’re completely satisfied with your purchase. Our refund process is designed to be quick, simple, and transparent.
Our 30-Day Money-Back Promise
Try your NEKKIPOLI purchase for a full 30 days — risk-free.
If you’re not satisfied for any reason, contact us within 30 days of receiving your order, and we’ll issue a full refund.
✅ No need to return the item(s).
We believe in the quality of our products and the trust of our customers — so there’s no need to send anything back. Simply reach out, and our support team will handle the rest.
How to Request a Refund
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Contact Us: Email our customer care team at support@nekkipoli.com.
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Provide Your Details: Include your Order Number and the name used during checkout.
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(Optional) Share Feedback: While not required, we appreciate honest feedback — it helps us improve and serve you better.
Once your request is received, we’ll process your refund to your original payment method.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us immediately at support@nekkipoli.com.
Include your Order Number and a photo of the issue. We’ll review your request and send a free replacement as quickly as possible.
Frequently Asked Questions
How long does a refund take?
Refunds usually appear in your bank or credit card account within 5–10 business days. You’ll receive an email confirmation once it’s processed.
Do you refund shipping fees?
Any original shipping fees are non-refundable. Refunds apply only to the product cost.
Does this guarantee apply to all orders?
Our 30-Day “Happy Customer” Guarantee applies to your first order with NEKKIPOLI. We want you to feel confident trying our products for the first time.
Contact Us
If you have any questions or refund requests, please contact our team:
Trade Name: NEKKIPOLI
Email: support@nekkipoli.com
Phone: +44 7782 256559 (Mon–Fri, 9:00 AM – 5:00 PM GMT)
Mailing Address: 120 Wellington Street, Leeds, United Kingdom, LS1 4LT
Company Information
Company Name: ANKYTA LIMITED
Company Number: 16829520